Managed IT Services

You run your business.
We'll take care of your IT.

Simple, affordable, all-inclusive IT service that lets you focus on your business, not on your IT.

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The Right IT Services for Your Business Needs Today - and Tomorrow

happier IT gives you exactly the IT Services you need today, and adapts to your changing business tomorrow.

Whether you’re a startup with no IT currently, a business with traditional IT infrastructure, completely cloud-based, or somewhere in-between happier IT is flexible so it’s always right for you.

 

All Inclusive IT Services and Support for Your Business

Have a world-class IT team working for your business, for a fraction of the cost, time and effort required to build / staff your own team in-house.

IT Leadership & Consulting

We help you discover new ways to use technology to improve your business, work with you to develop an IT Roadmap and create a predicable IT budget that works for your company.

IT Support for Your Staff

We ensure your staff has unlimited instant access to the help they need whenever and wherever they need it; 24/7/365 - always delivered with a smile.

Secure, Stable IT Systems

We use the latest tools and work 24/7/365 to keep your networks and systems running optimally, prevent unexpected outages and correct issues quickly when they do occur.

 

Technology Modernization

We upgrade your company to secure, modern technology that reduces downtime, improves productivity and delivers a better experience for your customers.

Cyber Security & Compliance

We help you understand your your cyber risk exposure and implement cyber security tools and best practices to ensure your company is secure and compliant.

Business Continuity & Disaster Recovery

We work with you to design a Business Continuity plan/system that meets your company's requirements, and ensures your data is protected and available when you need it.

Powered by Our Innovative IT Platform

Benefit from our continued investment and development of next-generation IT tools that improve IT reliability, shorten resolution time, enhance the user experience, and give you unparalleled visibility into your IT systems.

Delivering World-class IT requires industry-leading tools. See how our unique platform gives you a better IT experience and outperforms the competition.

 
 

Visibility & Oversight

The happier IT portal gives you access to an interface for your IT giving you real-time access to information that helps you stay informed and make decisions.

No more “I wish I knew what was going on with our IT.”

  • Logins for you and your staff

  • Real-time Information & Reporting

  • Customizable

  • Available 24/7/365

Asset Management

Provides an up-to-date IT inventory making it easier to determine when changes need to be made – and what those changes should be.

No more “Lets make a spreadsheet of our computers so we can figure out which ones need to be replaced.”

  • We utilize Asset Tags and device naming to identify your computers

  • We track the purchase dates, warranty expiration, and other details

  • We link Assets to Tickets to provide a comprehensive Service history

  • Detailed reporting is available in our portal and can be downloaded

Automation

Improves system reliability and reduces support incidents.

We are continuously investing in expanding our use of Automation. Automation solves many issues before they happen, and issues that do occur in seconds, often before anyone notices the issue. This dramatically reduces support incidents and downtime.

  • Silent, behind-the-scene issue prevention

  • Instant 24/7/365 issue resolution

  • Runs on our IT Platform

  • Our own proprietary Intellectual Property.

Best Practice Monitoring

Detects when your IT isn’t following industry best practices.

No more “I wonder if we’re doing things right IT-wise?”

  • Checks your device configurations against best practices daily

  • Monitors at the device level to detect anomalies in configuration.

  • Drill-down information accessible in our portal

  • Downloadable report for off-line viewing or to save for compliance

Remote Support

Improved response time, faster resolution.

We resolve over 99% of support tickets remotely. Remote Support provides a faster response, reducing downtime and keeping the cost of IT down. To facilitate remote support we install our Remote Management Agent on each Windows/MacOS device we support.

No more “What am I supposed to do until the tech gets here?”

  • Supports Windows, MacOS and Linux

  • Works on device, at any location, that has Internet access

Documentation & Procedures

Drives consistency, eliminates knowledge loss and speeds up incident resolution.

No more “What happens if joe leaves or gets hit by a truck”

  • Everything is documented in our documentation system

  • We utilize step-by-step Procedures to ensure consistent outcomes

  • Documentation, devices, contacts and are linked to provide context

  • Documentation is updated automatically via integrations with our partners

Configuration Management

Drives standardization and best practices across your devices.

No more inconsistent configurations

  • Monitors each device setting and applies the correct configuration

  • Vast improvement over Imaging

  • Ensures standardization of devices without reimaging

  • Eliminates manual settings which can be inconsistent

  • Resets settings if changed by a user, software install or malicious act

  • More functionality than Group Policy

  • Works with stand-alone PCs - does not require Active Directory / Azure AD

  • Works accross locations and with single PC locations / home offices

  • We have a standard baseline configuration

  • 100% customizable based on your requirements

  • Optional configurations we can add such as Windows Hardening

  • Proprietary happier IT solution

Change Management

Prevents unexpected downtime caused by ad-hoc changes.

No more “Why did we go down for 2 hours during payroll?”

  • Internal policies to determine where Change Management is required

  • Change Management Workflows built into our system

  • Weekly Change Review/Approval meetings

Change Tracking

Detects and logs configuration changes to speed up issue resolution.

No more “What happened, it was working an hour ago?”

  • Monitors external services for change such as Internet Domain / DNS

  • Monitors Microsoft 365 for changes

  • Monitors change in Active Directory / Windows Servers

  • Monitors configuration changes in Cisco Meraki networking devices

Ticket Management & Reporting

Ensures nothing falls through the cracks and that there is a detailed account of each IT interaction.

No more “What do you mean you forgot about my email?”

  • All incidents, requests and problems are tracked as a "Ticket"

  • Each Ticket has a unique tracking number and detailed history

  • Ticket data is kept indefintely

  • Tickets can be viewed and updated directly from our portal

  • Detailed Ticket reporting is availalbe on-demand in our portal 24/7/365

User Satisfaction

Provides direct user feedback to happier IT and enables you to know your staff’s current satisfaction.

No more “I wish I knew how my staff felt about our IT provider”

  • Your staff is sent a link to a feedback survey when their ticket is resolved

  • Staff feedback results / reporting is accessible in our portal

Online Training for your Staff

Improves your staff’s productivity and helps you get the most out of your technology investment.

No more “How do I get my staff comfortable with this new software”

  • Included at no additional charge

  • 60+ Courses including Microsoft 365 & Office 2019

  • Courses can be assigned to individual users or groups

  • Managers can monitor who cans completed which courses

Report Vault

Provides secure, centralized storage of historic reports and data for compliance.

No more collecting emails and saving them to the server… or worse having to dig for documentation during an audit.

  • Email Enabled folders to hold historical reports

  • Unique folders can be configured for different report types

  • Each folder can have a unique retention policy - up to indefinitely

Integration

All components of our platform are tightly integrated and work together to provide a streamline IT experience.

No more “Why does nothing seem to work together?”

  • All components of our platform work together

  • Our platform is tightly integrated with many of the solutions we offer

  • Utilizing our recommended products/solutions ensures the best IT experience

Cyber Security

Innovative Cyber Security baked in to our platform.

No more “I wonder what our Cyber Security risk exposure is?”

  • Cyber Security Scorecard

  • Assessment platform including NIST and other Assessments

  • Integration with Microsoft 365 to provide simple reporting

  • Built-in centrally managed encryption of your computers

  • Windows OS Hardening via Configuration Management

  • Security best-practice monitoring via Best Practice system

  • Automated patching of Windows/Mac and 3rd-party applications

We help companies all across Canada, who have 10-500 Computers

Whether your staff are located in a single office, or spread across the country (or the globe), our 24/7 helpdesk and global service network enable us to support your staff and systems wherever and whenever they need it.

 

Why Partner with Us?

We believe companies should be accelerated by their IT, not overwhelmed by it.

Quick & Easy to Get Started

Our streamlined onboarding process enables us to get companies with less than 100 computers setup in just 2 weeks.

No Setup Fees

We don’t charge you to switch to us. We help you get setup, and transfer everything over, all as part of our on-boarding process.

No Long-term Contract

Don’t get locked in. Our simple month-to-month contract gives you the flexibility to cancel at any time.

No Sick or Vacation Days

Our team is staffed to allot for leave and turnover to ensure you never have to worry about your IT team being unavailable when you need it.

Scales with Your Business

There is no notice needed or penalty to increase or decrease your service each month.

No Hardware Requirements

We don’t require you to make expensive upgrades or changes in order to do business with us.

Dedicated Client Success Manager

Your very own IT manager who understands your systems and is your single point of contact for everything IT.

A Team of Experts

With happier IT, you gain access to a large team of experts, skilled in the latest technology.

Multi-Location Support

Our 24/7 helpdesk and global service network enable us to support your staff and systems wherever they are worldwide.

Hear from our Clients

 

Some of our Awards

Next Steps

Getting started is easy:

STEP 1

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Schedule a Call

During a short call to identify the best path forward for your company, we’ll unpack your needs to better understand your ideal solution.

 

STEP 2

Get a Customized Plan

Together we will develop a plan to help your business smoothly transition from your current IT situation to happier IT.

 

STEP 3

Enjoy Stable, Secure IT

Let us take the reigns - we implement your IT roadmap, manage your IT systems and support your users, while you focus on achieving your mission.

 

Lets talk!

Pick a time that works best for you.